At GLU90, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a comprehensive refund policy to ensure a hassle-free experience. Please read the following terms carefully.
1. Refund Eligibility
Our 180-day unconditional money-back guarantee applies to all purchases made directly through our website, https://glu90.com. To be eligible for a refund, the following conditions must be met:
The purchase was made within the last 180 days.
You provide proof of purchase (order confirmation, receipt, or transaction ID).
Refund requests are submitted through our official contact channels.
2. How to Request a Refund
If you are not satisfied with your purchase, follow these steps to request a refund:
Contact Us: Call (833) 549-0824.
Please provide details: Include your name, order number, and reason for requesting a refund.
Optional Feedback: While not required, your feedback helps us improve our products and services.
Once your request is received, we will process it immediately and keep you informed throughout the process.
3. Refund Processing
Upon approval, refunds will be issued to the original payment method. Please allow 7-10 business days for the refund to reflect in your account, depending on your financial institution.
4. Product Returns
In most cases, you do not need to return the product to receive a refund. However, GLU90 reserves the right to request the return of used or unused bottles in certain situations. If a return is necessary, we will provide detailed instructions, including the return shipping address.
5. Non-Refundable Items
The following items and charges are not eligible for refund:
Shipping and handling fees: Unless the product was damaged during shipping or an error occurred on our part.
Third-Party Purchases: Products purchased through unauthorized sellers or third-party platforms are not covered by our refund policy.
6. Damaged or Defective Products
If your product arrives damaged or defective, please contact us immediately at (833) 549-0824. Provide photos of the damage along with your order details, and we will work with you to resolve the issue.
7. Late or Missing Refunds
If you have not received your refund within the specified time frame, please follow these steps:
Check with your bank or credit card company to ensure your refund is not pending.
8. Changes to the Refund Policy
GLU90 reserves the right to modify or update this Refund Policy at any time, without prior notice. Any changes will be posted on this page with the revised effective date. Please review this policy periodically for updates.
We value your trust in GLU90 and are committed to providing you with exceptional service. Thank you for choosing GLU90 as part of your wellness journey!